Returns & Exchanges
Your satisfaction is our priority. Learn about our hassle-free return policy.
30-Day Return Policy
We offer a 30-day return window from the date you receive your order. Items must be unused, in original condition, and in original packaging.
How to Return an Item
Contact Us
Email us at hello@luxlayer.com with your order number and reason for return. We'll respond within 24 hours.
Receive Authorization
We'll provide you with a Return Authorization (RA) number and detailed return instructions.
Ship the Item
Pack the item securely in its original packaging and ship it back using a trackable shipping method. Keep your tracking number for reference.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Return Eligibility
Items must be unused and in the same condition you received them
Items must be in original packaging with all tags and labels attached
Returns must be initiated within 30 days of delivery
You must have the original order confirmation or receipt
Non-Returnable Items
Custom or personalized items (custom colors, sizes, or designs)
Items damaged due to misuse or normal wear and tear
Items returned without prior authorization
Sale or clearance items (unless defective)
Exchanges
We currently don't offer direct exchanges. If you need a different item:
- Return your original item following our return process
- Once we process your return, you'll receive a refund
- Place a new order for the item you'd like instead
This ensures you receive your new item as quickly as possible while we process your return.
Damaged or Defective Items
We take great care in quality control, but if you receive a damaged or defective item:
- •Contact us immediately with photos of the damage
- •We'll arrange for a replacement at no additional cost
- •Return shipping will be covered by LuxLayer
- •Defective items can be returned even after 30 days
Shipping Costs
Standard Returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
Damaged/Defective Items: LuxLayer will cover all return shipping costs and provide a prepaid shipping label.
Questions?
If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out.